Shipping Policy
01.
Expected Delivery Time
- North America
- EUROPE
- Oceania
- Asia-Pacific
SHIPS TO
STANDARD
(BUSINESS DAYS)
EXPEDITED
(BUSINESS DAYS)
United States
5~10
3~7
PR/HI/AK (US)
9~12
4~8
Canada
7~10
4~8
Mexico
10~15
4~8, need to pay tax
SHIPS TO
STANDARD
(BUSINESS DAYS)
EXPEDITED
(BUSINESS DAYS)
United Kingdom
5~8
4~7
France
5~8
5~8
Germany
5~8
5~8
Spain
5~8
5~8
Italy
5~8
5~8
Switzerland
7~12
5~8
Netherlands
7~12
5~8
Sweden
7~12
5~8
Norway
7~12
5~8
Denmark
7~12
5~8
Finland
7~12
5~8
Hungary
7~12
5~8
Austria
7~12
5~8
Poland
7~12
5~8
Ireland
7~12
5~8
Belgium
7~12
5~8
Luxembourg
7~12
5~8
Monaco
7~12
5~8
Portugal
7~12
5~8
Romania
7~12
5~8
Slovenia
7~12
5~8
Malta
15~20
5~8
Estonia
15~20
5~8
SHIPS TO
STANDARD
(BUSINESS DAYS)
EXPEDITED
(BUSINESS DAYS)
Australia
15~20
5~8
New Zealand
15~20
5~8
SHIPS TO
STANDARD
(BUSINESS DAYS)
EXPEDITED
(BUSINESS DAYS)
China
5~7
3~5
Japan
7~12
4~6
South Korea
7~12
4~6
Singapore
7~12
4~6
Philippines
7~12
4~6
Brunei
7~12
4~6
Malaysia
7~12
4~6
Thailand
7~12
4~6
Cyprus
7~12
4~6
Turkey
7~12
4~6
Note:
Hohem also ships to Brazil, Chile and Colombia, but Brazil/Chile/Colombia/Philippines/Chile require providing a personal tax number.
About Refusing Package:
To help you understand the implications of refusing a package, we want to highlight a few points. As an honest and responsible business, we strive for transparency to ensure you're well-informed.
When you receive a package from us, kindly inspect it before signing. While we aim for product quality and description accuracy, occasional transport-related issues like packaging damage can occur. If you notice any problems, please contact us immediately for assistance.
However, refusing a package without valid reasons may lead to additional costs and unnecessary inconvenience. In some cases, you might need to cover return shipping expenses incurred by courier services. These fees reflect actual transportation and handling costs, maintaining regular transaction processes.
Your shopping experience matters, and we're here to address any concerns. For inquiries about products, reach out to our customer service team. We're committed to supporting you.
02.
Locations Ships To
Our main shipping area is North America, Europe and Asia-Pacific. Include the countries listed in the above table. Areas that cannot be shipped will not appear in selectable countries. Please feel free to contact us if you have any questions.
03.
Shipping Methods
Carriers:
Here are a variety of logistics carriers we uses to ship products to our customers. Like DHL, TNT, FedEx, USPS, UPS, etc. We will choose according to the items and your needs.
04.
Shipping from
- We have 6 shipping warehouses: US Warehouse, De warehouse, UK warehouse, AU warehouse, CA warehouse and CN warehouse.
- For orders with addresses in the US, we usually choose to ship from the US warehouse. And usually delivered within 3-7 business days.
- For orders in other regions and the first two warehouses are out of stock, we will ship directly from the Shenzhen Warehouse. Please refer to the shipping option you selected for delivery time.
- The shipping warehouse may change due to the destination and product inventory.
05.
Payment Methods
We accept all major credit cards (including Visa, MasterCard, American Express, Maestro, Discover, Diners Club and JCB), PayPal.
06.
Exclude taxes
All international orders are subject to customs and duty fees as defined by the country of import. These fees are not included in your order and shipping total. Hohem assumes no responsibility for duties incurred on discounted or promotional items. All fees must be paid by the parcel recipient. Any item that is returned because the customer not paying customs duties will not be unable to process the refund.
By placing an order, you authorize hohem to import your product on your behalf and agree to hohem delegating the import of your products to a third party. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.
07.
Tracking Your Order
Once your order has shipped and the carrier has generated a tracking number, you will be emailed the tracking information. Tracking information is available within your account. Few international orders will not guarantee tracking after they arrival the destination country.
You can track shipping information through the following link:
08.
Handling time
Our products usually ship within 2-3 business days (do NOT include weekends or holidays). Please be patient my friend, sometimes it will take about few days to be processed by the logistics.
We strive to get all orders received before 0 AM (EST) shipped out the following (business) day. We ship from our warehouses in US/CA/AU/UK/De/CN and depending on our inventory and your location. We will contact you if for some reason there are any delays. Once the tracking number is available, you will receive a shipping confirmation via email!
If you have any shipping concerns please mail us at store@hohem.com for assistance.