Process a Warranty

How it Works

Welcome to hohem’s self-service page for processing warranty requests and making inquiries. All hohem warranties are automatically kept track of in our system. So there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your hohem purchase may have caused.

Please note this page is regarding purchases made through this website. For purchases made through hohem’s authorized resellers, please contact them directly. 

All products purchased from hohem.come with a one-year hassle-free warranty. If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our Product Support page or looking at Instruction Manuals before filing a warranty claim.

To qualify under the warranty service, the following conditions must be met:

√ The product has been used normally within the specified warranty period and has no signs of external damage.

√ The product has undergone no unauthorized disassembly, modification or addition outside of advice given in the official product guide.

√ The product has not experienced any accidental damage.

√ You are able to provide valid proof of purchase.

Thank you in advance for all of the information you provide as we know your time is valuable. 

Warranty Information Tips:
Order ID: For guest users, enter the Order ID listed in the confirmation email you received. For registered customers, simply sign in to sync your order history automatically. 

Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product.