Refund Policy

We strongly believe in the craftsmanship and quality of our product, but if for any reason you're not 100% satisfied with your purchase, we will gladly accept returns within 15 days of delivery, subject to the eligibility requirements below.

All products sold as Refurbished are final sales and can not be returned.

Please note: Items must be shipped back before the end of the 15-day period. If your return was not shipped on time we will reject your return. No exceptions!

Attention: We do not accept returns for orders made from our Amazon store, or any other authorized vendors. You should process the returns directly with them. All Hohem products purchased from authorized vendors are covered by our warranty.

1. Contact us with your order number and a brief description of the reason for the return before shipping the item(s) back to our warehouse.

2. If our team determines that your return is eligible, ship your return to our local warehouse, please kindly contact to obtain the address and shipping label.

If you are shipping an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please note: Please be aware that our after sales services will be offered only to the country where the product is delivered to, for instance, if you order the product in the USA, then the services will be provided to you within the USA only.

Shipping costs are not refundable in any case and will be deducted from the total refund amount. If you choose Free Shipping during checkout and later request to return the product the amount of $9.99 USD will be deducted from your final refund amount.

Please note: any import duties, taxes, fees, etc., paid during checkout or during customs clearance are non-refundable.

All returned items must be in their original condition and packaging. Items with signs of use, dents, scratches, damages, etc will have a minimum 10% restocking fee deducted from the refund amount. We also reserve the right to decline the return if item shows signs of a heavy use and/or is damaged.

Your return will be processed within 1-3 business days after it’s delivered back to us. You will receive an email notification with the amount of your refund.

Please note: Refunds are sent back to the original payment method used to complete the purchase. Please allow 3-5 business days for your bank/PayPal or other financial institution to process the funds.

**Giveaways are not covered under warranty.